Shipping & Returns

Shipping and Tracking Orders

Flat rate $5 same day shipping. Get FREE shipping on orders of $50 or more.

To check the status of an order, please have your USPS tracking number sent to you in your shipment confirmation email. Visit USPS.com and enter your confirmation number. 

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USPS label numbers are emailed 1 to 2 business days from the time of your order placement. 

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Please email if you have not received your label number within the above timeframe.

Refunds, Exchanges & Returns

At Tucson Tea Company customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us at . If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

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We accept returns within 30 days of delivery. If you are returning a non-food item, it must be unused and in original packaging to be eligible for a refund. If you received your item as a gift, we would be happy to give you store credit to use toward a future order.

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Our physical address for returns is:

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Mail Order Returns
Tucson Tea Company

3602 N. Kapok Lane
Tucson, AZ 85719

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Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and the reason for the return in the package.