Shipping & Returns
Shipping and Tracking Orders
Flat rate $5 same day shipping. Get FREE shipping on orders of $50 or more.
To check the status of an order, please have your USPS tracking number sent to you in your shipment confirmation email. Visit USPS.com and enter your confirmation number.
USPS label numbers are emailed 1 to 2 business days from the time of your order placement.
Please email if you have not received your label number within the above timeframe.
Refunds, Exchanges & Returns
Tucson Tea Co. is dedicated to sourcing only the highest quality products and your experience with our service and products is important to us. If you feel the quality of our products is less than expected, please contact our customer service within 30 days of your order date. We do not honor returns, exchanges or refunds if the issue is a matter of personal taste but do honor replacements for quality issues.
Please note, our teas are seasonal and some variance is to be expected in the profile flavors of tea. We offer smaller quantities such as our sample sizes, ensuring a tea is to your liking prior to ordering larger amounts.